Help & FAQ

Today your customer pays on site, at your business. Card payments in advance (a deposit or the full amount) straight to your account are in preparation. You pay for the Terminuj subscription by card via Stripe.

The confirmation e-mail contains a link to a unique URL (format /booking/REF). There you can cancel the booking or change its time — no registration, no sign-in. The customer who made the booking is fully in control of their appointment.

Card payments in advance through Terminuj are not available yet — you pay the business directly, and the business also decides on any refund. Ask the business directly about its cancellation policy.

For the service you booked, the business itself issues the receipt — you pay it on site. Businesses that subscribe to Terminuj pay by card via Stripe. The subscription invoice is not issued by Terminuj — Stripe creates it after every payment and calculates VAT from the billing address and VAT ID entered at payment. You can download the invoices as PDF in the business administration → “Fakturácia a predplatné” (Billing and subscription) → Stripe payment portal.

The booking price includes 23 % VAT (the Slovak rate in force since 1 January 2025). Some services (health care, education) may be exempt — this is set by the business providing the service. VAT information is always visible when booking.

Our full privacy policy is at /privacy?lang=en — the section for customers of businesses is in English, the rest of the page is in Slovak. Data is stored in the EU. You have the right to export (Art. 20) and erasure (Art. 17) — contact vass@vassweb.com.

Trial: 30 days free from sign-up, up to 50 bookings (whichever comes first), 1 signed-in user; then you choose a paid plan, otherwise new bookings are not accepted. Pro: €9/month excl. VAT (€11.07 incl. VAT), unlimited bookings, 1 signed-in user. Salon: €29/month excl. VAT (€35.67 incl. VAT), up to 5 signed-in users. Studio: €59/month excl. VAT (€72.57 incl. VAT), unlimited signed-in users. Yearly (2 months free): Pro €90 excl. VAT (€110.70 incl. VAT), Salon €290 (€356.70 incl. VAT), Studio €590 (€725.70 incl. VAT). All other features are included in every plan. The trial needs no card. VAT is 23 %.

Yes — guide at /docs/embed (in Slovak): an iframe snippet, optionally with a script for automatic height. It works anywhere your website lets you insert your own HTML code (WordPress, Shopify, Webnode, Wix, Squarespace, React). Several forms on one page are fine too.

Yes — guide at /docs/api (in Slovak), full description in /api/openapi.json (OpenAPI 3.1). Access with an API key (you create it in the dashboard → “API kľúče” (API keys)). Limit per key: 600 requests per minute for reading and 60 for writing. Permissions: booking:read/write, customer:read, service:read, webhook:manage.

In the dashboard → “Webhooks” → “+ Nový webhook” (+ New webhook). Enter an HTTPS address and choose the events (BOOKING_CREATED, BOOKING_CANCELLED, BOOKING_RESCHEDULED, …). Every message carries an HMAC SHA-256 signature in the X-Rezervacia-Signature header. Guide and example code (Node.js, Python, PHP, Ruby) at /docs/webhooks (in Slovak).

Terminuj does not use passwords. Enter your e-mail on the sign-in page — we will send you a link and a 6-digit code; you can sign in with either. If the e-mail does not arrive, check your spam folder and write to vass@vassweb.com.

Open the dashboard → “Notifikácie” (Notifications) → “Odoslané správy” (Sent messages). For the FAILED status the reason is shown. Common causes: a typo in the e-mail address, a full inbox, spam. Send the message again with the “Odoslať znova” (Send again) button next to it. Confirmations are sent only if they are switched on in “Nastavenia” → “Notifikácie zákazníkov” (Settings → Customer notifications).